Privacy Policy

Effective Date: November 18, 2025

This Privacy Policy describes how Express Floor Solutions ("we," "us," or "our") collects, uses, and protects the personal information you provide when using our services or submitting a lead form, including forms on social media platforms like Facebook.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you request a free estimate or contact us through our website, phone, or Facebook lead forms. The types of personal information we collect include:

Contact Information: Your name, phone number, email address, and physical address.

2. How We Use Your Information

The information you provide is used strictly for the purpose of providing you with the services you requested. Specifically, we use your contact information to:

Communicate: Call or email you to schedule a free estimate appointment.

Provide Estimates: Deliver the requested quotes for our flooring solutions.

Customer Service: Respond to your inquiries or questions.

We do not use your information for marketing newsletters, promotional emails (unless directly related to your initial inquiry), or sell your data to third parties for their marketing purposes.

3. Sharing of Information

We will not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, other than as described below:

Service Providers: We may share your information with trusted third parties who assist us in operating our business (e.g., a CRM system provider to manage customer contacts), provided those parties agree to keep this information confidential and secure.

Legal Compliance: We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

We also use third-party platforms like Meta (Facebook/Instagram) to run our ads. Data collected via their forms is also governed by Meta's Privacy Policy.

4. Your Rights and Choices

You have the right to:

Access/Correct: Request access to the personal information we hold about you and correct any inaccuracies.

Opt-Out: Stop receiving communication from us at any time. If you wish to opt-out, simply inform us via email or phone call.

Delete: Request that we delete your personal information from our records once services are complete or you withdraw your request for an estimate.

To exercise any of these rights, please contact us using the details below.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. We store all collected data securely and limit access only to employees who need the information to perform their specific job functions (e.g., sales staff scheduling an appointment).

6. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

7. Updates to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

8. Contacting Us

If you have any questions regarding this privacy policy, you may contact us using the information below:

Express Floor Solutions

Email: Jahellinger@gmail.com

Phone: 215-990-4511